1.1 These terms & conditions relate to the proprietary facilities operated by NBLT ("the proprietor").
1.2 Any NBLT facilities are hereafter referred to as Health & Fitness.
1.3 It is a condition of acceptance of the PAYG/monthly/annual payment scheme that the facility user ("the customer") agrees to be bound by these terms and conditions. Please note: Not all payment schemes are available at all facilities.
1.4 All joining fees, part monthly payments, subscriptions and other receipts shall become the property of the proprietor and upon cancellation or termination of the monthly/annual payment scheme, no refund will be made to the customer of any payments already made, unless in regards to the cooling off period (see section 5)
2.1 The proprietor reserves the right to reject any application for the monthly/ annual payment scheme of Health & Fitness, without giving any particular reason.
2.2 The monthly/annual payment scheme card is personal to the customer only and cannot be transferred to another person. A customer may not loan his/her monthly/annual payment scheme card or permit it to be used by anyone else. The proprietor may assign the benefit of this agreement to any person, firm or company at any time without notice to the payment scheme user. If a customer breaches these conditions we reserve the right to terminate this agreement subject to section 7.
2.3 The ‘committed’ monthly payment scheme is for an initial period of six full calendar months (as well as the part of the month in which your payment scheme begins, where this applies) and will continue each month from the first day of the month until terminated. Any months gifted as part of any special offer do not count toward the 6 month commitment period.
2.4 You are welcome to upgrade your payment scheme at any time, however ‘committed’ users can only downgrade payment schemes after completing 6 months.
2.5 We may choose, at any time, to close any payment scheme category to new/current users. You will not be able to join or transfer your payment scheme into a category we have closed.
2.6 If you are a corporate monthly payment customer you will be bound by the rules of the Corporate Monthly Payment Policy.
2.7 The rolling monthly payment scheme is for 1 month (as well as the part of the month in which your payment scheme begins, where this applies) and will continue each month from the first day of the month until terminated.
3.1 A part monthly payment will need to be taken in advance of the first direct debit payment.
3.2 The monthly/annual subscription rate for your health & fitness may change from time to time by any amounts we consider reasonable. We will try, but cannot guarantee, to limit changes to the subscription to only one change for each year. We will write to you at least 14 days before the change starts, in line with the Direct Debit Scheme Guarantee.
3.3 We take your monthly subscription payments by direct debit on or around the first working day of the month, and you will pay in advance for the following month. You will need to fill in a direct debit payment authority form.
3.4 The proprietor reserves the right to specify or amend the form in which payment shall be made.
4.1 Customers must present their card on each visit to the health & fitness facilities. A nominal charge of £5.00 will be made to replace cards.
4.2 Customers will be required to have their picture taken for identification purposes.
5.1 The cooling-off period set out in this section will only apply to you if you are a new customer (in other words, a customer who has never previously been registered as a monthly payment scheme customer with us). After you have joined the scheme, you may cancel your monthly payment scheme for any reason within 7 days of receiving your induction (or 14 days if you joined online). This is called a ‘cooling-off period’. If you choose to cancel within this period, we will cancel your commitment to the remaining 6 full month’s subscription. No refund will be made in regard of the joining fee or part monthly payment. If a full month payment has been made, we will send you a refund via BACS transfer to the account you have given us on your application form.
5.2 To cancel your monthly payment scheme within the cooling-off period, you need to write to the Gym/Operations Manager at the facility where you joined. We accept there may sometimes be a delay in receiving your letter, so if you correctly address and post this request but it does not reach us within the cooling-off period, we may still cancel your monthly payment scheme as long as you can show us proof of postage (this must show that you posted the letter within the 7-day cooling-off period/14-day cooling-off-period).
6.1 Once you have made your first full monthly payment, you may suspend your payments for a minimum of 3 full months and for up to 12 full months for the following reasons only:
(ii) Serious illness or injury, deemed to be an incapacity that prevents or significantly impairs the ability to use the facility.
6.2 You must tell us in writing if you want to suspend your monthly payment scheme subscription. We must receive this notice by the 15th day of the calendar month. We will then suspend your payment scheme from the first day of the following calendar month. We will decide whether to allow you to suspend your payment scheme and we may ask for you to provide appropriate evidence e.g. a doctor’s certificate. You cannot ask for your suspension to be applied from an earlier date.
6.3 You will need to tell us when you plan to return to our facilities when you write to ask us to suspend your payment scheme, but you may end your suspension earlier than this by contacting the Gym/Operations Manager. We will automatically reactivate your payment scheme on the return date you have provided unless you have cancelled your payment scheme in line with section 7 or return before the given return date.
6.4 If you have made a commitment to the 6 full calendar months’ payment scheme, and pay a monthly payment we will extend your commitment by the number of full calendar months your payment scheme has been suspended for. Annual payment customers will be credited the months that the suspension is active.
6.5 Suspending your payment scheme is not the same as cancelling your monthly payment scheme. To cancel, you still have to follow the procedure shown in section 7.
7.1 The monthly/annual payment scheme of any customer may be terminated:
(a) By the proprietor:
• Upon immediate notice in the event of such a customer committing a serious or repeated breach of Health & Fitness Rules/Etiquette as amended from time to time. Details of the Health & Fitness Rules/Etiquette are displayed within the facility.
• By notice in writing if any payment owing to Health & Fitness by the customer remains unpaid 7 days after the due date of payment.
• Upon not less than 30 days notice in writing if the proprietor believes that the customer is not a suitable individual for continued Health & Fitness facility use. There is no obligation on the proprietor to give a reason for such a decision.
(b) By the customer:
• The customer may terminate the monthly payment scheme on giving at least 30 days written notice to the Gym/Operations Manager (notice must be received by the 1st of April for the monthly payment scheme to be cancelled on 30 April). Notice of intent to terminate the monthly payment scheme may be given at any time but will only come into effect after the first 5 full months of your payment scheme for ‘committed’ users. If the Gym/Operations Manager receives your notice after that date, the notice will not come into force until the last day of the following month. No refund is available to annual payment scheme customers.
7.2 If we end your payment scheme under section 7.1, we will not refund your joining fee, part monthly payment or any subscriptions that you have paid for the months you were a monthly payment user or for which you have made a commitment to continue as a monthly payment user. You will still be responsible for paying any subscriptions for any initial period of six full calendar months for which you have committed.
8.1 This details what will happen if you have not paid your monthly payment subscription for one of the reasons outlined below:
(i) The direct debit details you gave us were wrong. We will ask you to make the payment by cash, debit or credit card and for you to give us your correct details. We will try once more, after which we may cancel your payment scheme straight away should the payment still fail.
(ii) There are not enough funds in your bank account. In these circumstances, we will contact you in writing, to make the payment by cash, debit or credit card. If, after 14 days of writing to you, you still owe us the payment, we may cancel your payment scheme straight away.
(iii) You have cancelled your direct debit with your bank without giving us the notice we need as set out in section 7. If you cancel your direct debit at the bank your account with us will incur arrears charges for outstanding payments under the terms of your payment scheme. In these circumstances, we will contact you in writing, to make the payment by cash, debit or credit card.
If subscriptions remain unpaid you may be contacted by NBLT or a debt agency (working on our behalf) for any payments you owe, you will be responsible for any associated court costs or other costs.
8.2 During the time of any lapsed payment you will be refused entry into Health & Fitness facilities.
9.1 Customers introducing guests shall ensure that their guests complete a guest/activity pass and complete a PARQ. Guest(s) are subject to the gym Rules/Etiquette as displayed in the facility and detailed herein.
9.2 No more than 2 guests may be introduced to Health & Fitness facilities at any one time by the same customer.
9.3 The management may refuse any guest from using Health & Fitness facilities without giving any particular reason.
10.1 Reservations for classes may be made up to 7 days in advance. Classes which require payment need to be paid for at time of booking. 24 hours notice is required to cancel reservations. Failure to give the required notice will result in a non attendance charge regardless of customers current package. Currently £3.00 for Premium Package users and full class cost for all other users. Customers will not be able to book further classes until arrears payments are made. If a customer continuously breaches these conditions we reserve the right to terminate this agreement subject to section 7.
11.1 Health & Fitness may, at times, withdraw all or some of its facilities for certain periods of time to carry out cleaning, repairs, alterations, maintenance and security work or for reasons that are beyond our control. No refund will be made to the monthly/annual payment scheme customer.
11.2 Health & Fitness reserves the right to alter the opening times and/or calendar of opening days, at least 7 days notice will be given. Details of any changes will be displayed within the facility.
12.1 NBLT reserves the right to prescribe reasonable regulations as to what is the appropriate dress for any activity in those circumstances. Details of the appropriate dress are displayed within the facility.
12.2 Customers and guests are expected to behave in an orderly fashion at all times whilst in Health & Fitness facilities. Any damage to Health & Fitness property shall be paid for by the customer on behalf of themselves or their guest(s).
12.3 No alcohol, food or illegal substances can be brought by customers into Health & Fitness facilities and smoking is strictly forbidden.
12.4 Customers may not enter Health & Fitness facilities under the influence of alcohol or mind-altering drugs.
12.5 Membersip may be refunded or rescinded with good reason at the discretion of the management at any time.
13.1 All customers and guests use Health & Fitness facilities at their own risk. Neither the proprietor nor any agents or employees of either shall be liable for:
(i) the personal injury or death of any customer or guest while on Health & Fitness premises or while using Health & Fitness facilities, except to the extent that death or personal injury arises from any negligent act or omission of the proprietor or any agent or employee of the proprietor.
(ii) any loss, damage or theft of personal property belonging to the customer or any guest occurring on Health & Fitness premises.
13.2 Monthly/annual Payment Scheme customers and/or guests are advised to undergo a medical examination prior to beginning a physical activity programme. Those with high blood pressure above NBLT guidelines will be referred to their GP and will not be able to use the facility until satisfactory completion of a GP referral form.
14.1 Any dispute or difference that may arise in regard to the interpretation of the terms & conditions shall be determined by the proprietor whose decision shall be final.
14.2 As a customer you agree to comply with the Health & Fitness Rules/Etiquette which are displayed prominently in the facility and relate to opening hours/days, use of the facility and your conduct. We may (unless stated elsewhere in the agreement) make reasonable changes to these rules at any time proved we give you advance notice of the changes. No refund will be made to the monthly/annual payment scheme customer.
14.3 The failure of the proprietor to enforce any of its rights at any time for any period shall not be construed as a waiver of such rights.
14.4 If a customer cancels their Monthly Payment Scheme and subsequently rejoins they will have to pay the current joining fee and monthly payment charges at the time of rejoining.
14.5 The proprietor reserves the right to vary, revoke or add to the terms & conditions from time to time as its absolute discretion.
14.6 Changes in address, telephone number or bank details should be given in writing to the Health & Fitness Manager.
14.7 On a periodic basis we may contact you with further information.
14.8 Any facility offered as ‘Ladies Only’ are ladies only facilities.
15.1 Any ‘Price For Life’ guarantees will remain valid for the lifetime of a customer's subscription. If a customer chooses to cancel their package they will forfeit any guaranteed prices and will be subject to whatever package prices are available in future.
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit NBLT will notify you 14 working days in advance of your account being debited or as otherwise agreed. If you request NBLT to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit by NBLT or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when NBLT asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.